Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, $150will be charged for shipping.
Delivery Time : 7 - 30 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order will be shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
The international shipping cost is between 100 USD to 150 USD (depending on the size of the bag) and will be charged for each bag individually. The international shipping cost for refund or exchange might different depending on the region, so please contact for further information about refund and exchange.
The estimated time of arrival is uncertain, but roughly estimated as 7 days to 3 weeks.
You are eligible for exchange or return in the following cases: - If you received faulty products or products that are recognised as defective can ask for exchange with a new product within 7 days of receiving the product. The bag should not be used at all to be exchanged with the new one even if it was faulty.
You are not eligible for exchange or return in the following cases: - If has been 7 days or more after you receive the bag. - If the bag has been used even once or scratched/ ruined by the user.
After sales service - If it is recognised as a product defect, free AS will be provided for 5 months after the purchase. Paid AS is available for non-product defects (customer carelessness or material damage).
- We are not responsible for any delivery accidents that may occur if you provide the wrong delivery address. Therefore, please double check the correct address.
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, type etc.) rather than damage or if the product is not matching its description.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
